Support
Alto Connect is built and supported by Alto Vision Inc. Every message reaches a person on the team, and this page tells you exactly how to reach one, when to expect a reply, and what to include so the first reply is the one that helps.
Open a support case
Email hello@alto.vision. That address is the support queue, and writing to it opens a case. Send it from the address on your Alto Connect account so we can match the message to your workspace.
Support hours and response time
| Support hours | Monday to Friday, 09:00 to 18:00 Central European Time |
|---|---|
| First response | Within one business day |
| Messages outside hours | Answered the next business morning |
| Language | English |
Still waiting after two business days? Reply on the same thread with URGENT in the subject line and it moves to the top of the queue.
What to include
- The email address on your Alto Connect account.
- The page you were on, with the URL when you have it.
- What you expected to happen.
- When it happened, with your time zone.
- A screenshot, when the screen shows something worth seeing.
That set is usually enough for us to answer with a fix rather than a question.
Zoom integration
The Alto Connect for Zoom guide is the knowledge base for the Zoom app. It covers adding the app, every feature it offers, and removing it again.
| Topic | Where to go |
|---|---|
| Connecting or disconnecting a Zoom account | Adding the app, then email if it stays stuck |
| A join link missing from an event | Email with the event name and date |
| Removing the app and clearing stored data | Removing the app |
Privacy and data requests
Access, correction, export and deletion requests go to hello@alto.vision and are handled within 30 days. The privacy policy covers this site; the product carries its own policy at connect.alto.vision/privacy.
Security
To report a security issue, email hello@alto.vision with SECURITY in the subject line. We acknowledge these within one business day and keep you updated until the issue is closed.
Who supports this
Alto Vision Inc., a Delaware corporation. Postal mail and phone support are available on request by email; email is the fastest route to a person and the one we recommend.